Carers find out more Looking for Homecare?

Find a CareRight job.

Browse All

Hazel returns to train travel after six years

Hazel sitting beside the window during a supported train journey from Plymouth to Looe
CareRight

CareRight

2026 29th July · 6 min read

Share this article

Using public transport can support independence and open up opportunities to visit friends, attend appointments and enjoy days out. When someone has lost confidence in travelling, however, even a familiar journey may feel difficult.

Hazel had not travelled by train for six years. This week, with support from CareRight, she caught a train from Plymouth and spent the day in Looe on the south-east Cornwall coast.

The trip was an opportunity to return to a form of travel Hazel had previously avoided. It also gave her time to enjoy the journey itself, explore the harbour and have lunch beside the sea.

Rebuilding confidence with public transport

Confidence can diminish after a long period without using trains or buses. Concerns may include finding the correct platform, boarding safely, managing changes or knowing what to do when a service is delayed.

A supported journey can make these situations more manageable. The care worker can help with planning, tickets, luggage and movement around the station while encouraging the person to remain involved in decisions.

Hazel travelled with her wheeled walking aid. The day therefore required consideration of station access, boarding and the amount of walking involved after arrival. Allowing enough time and avoiding unnecessary pressure helped the journey remain comfortable.

Hazel walking along Looe railway station platform with her wheeled walking aid

The journey from Plymouth

Hazel and her companion began the trip in Plymouth. Delays affected the journey, requiring some flexibility, but Hazel was able to continue. She also spent part of the journey in a first-class carriage.

Delays can be unsettling for someone returning to public transport. Calm explanations and updated plans can reduce uncertainty. It may also help to carry refreshments, medication and contact details in case the journey takes longer than expected.

Progress did not depend on every part of the journey going exactly to plan. Hazel adapted to the delay and completed a trip she had not attempted for six years.

A sunny afternoon in Looe

On arrival, Hazel spent time taking in the harbour and coastal surroundings. Looe is a fishing town in south-east Cornwall, with the harbour forming a central part of the town’s character.

Boats and waterfront buildings around Looe Harbour on a sunny day
Looe Harbour on the day of Hazel’s visit.

A destination such as Looe offers different sounds, views and opportunities for social contact. For Hazel, the visit also provided a clear and enjoyable purpose for returning to rail travel.

Information about facilities, accessibility and planning a visit is available from the Looe visitor information service.

Fish and chips by the sea

Lunch was a traditional portion of fish and chips, accompanied by a hot drink. Eating outside gave Hazel time to rest and enjoy a familiar meal before the return journey.

Fish and chips with a hot drink during Hazel’s supported day trip to Looe

Rest stops form an important part of an accessible day out. They can help manage tiredness and provide an opportunity to review the remaining plans. The schedule should allow the person to leave earlier or stay longer according to how they feel.

Planning supported train travel

The preparation required for a train journey depends on the person’s mobility, communication preferences and confidence. Useful checks may include station accessibility, platform changes, toilet availability, seating and the suitability of connecting services.

National Rail’s Passenger Assist serviceallows eligible passengers to request help with navigating stations, boarding and leaving trains, connections and luggage. Travellers should check the current service details with the train operator before setting out.

A gradual approach may be suitable for someone who has not travelled for some time. This could begin with visiting a station, taking a short journey or travelling at a quieter time. The aim is to build familiarity without placing pressure on the person.

Support based on personal outcomes

Personal outcomes describe what someone wants to maintain, regain or experience through their care. Hazel’s goals for the day included travelling by train again and enjoying a visit to the coast.

Completing the journey did not mean that Hazel must travel alone in future. It showed that, with suitable support and planning, train travel could once again be part of her life. Further journeys can be considered at a pace that feels comfortable to her.

CareRight provides home care and personal support intended to help people remain involved in their homes and communities. Depending on assessed needs, this may include companionship, personal care, assistance with everyday activities and support to attend appointments or social outings.

Home care in Devon

Discuss confidence-building community support

Families can speak with CareRight about the person’s routines, travel goals and assessed care needs to establish what support may be suitable.

Contact CareRight Call 01626 241010

News

Photograph from CareRight launch party showing the mayor, Manny hussain owner and care managers Kelly Stevens and Marie Ebsworth

Rebranding Unveiled: Ange ...

Explore CareRight, the rebranded Angel HomeCare, o ...

Care worker sitting on a care recievers bed smiling at the camera

Your Path to Becoming a D ...

Discover your path to a fulfilling career in domic ...

Two images split down the middle, on one side a care home with two residents and two carers and on the other a carer with a service user sitting on their own bed in their own house

Home Care vs. Care Homes: ...

Explore home care vs. care homes, discover persona ...

A carer and care reciever sitting on a couch giving each other a high five

How to Promote Independen ...

Discover effective strategies for promoting indepe ...

A care receiver standing against a wall thinking about how much happier she is now she has quality home care

Domiciliary Care and How ...

Unlock the potential of Domiciliary Care in bolste ...

Careline Live Care portal

CareRights Care Circle Family Portal

  • Real-time updates for families
  • Emergency access for health professionals
  • Comprehensive information
  • Enhanced communication

Family get visibility on, tasks completed and care notes, so they can see how their loved ones are doing. CareRight uses CarelineLive to keep family in the loop Making up-to-date information accessible.

Peace of mind about loved ones’ care

Find out more

We value your privacy

We use essential cookies to make our site work. With your consent, we may also use non-essential cookies to improve user experience, personalize advertisements, and analyze web traffic. For these reasons, we may share your site usage data with our advertising and analytics partners. By clicking “Accept,” you agree to our website's cookie use as described in our Cookie Policy.

↩

Purposes

+Store and/or access information on a device
Vendors can:
  • Store and access information on the device such as cookies and device identifiers presented to a user.
+Select basic ads
To do basic ad selection vendors can:
  • Use real-time information about the context in which the ad will be shown, to show the ad, including information about the content and the device, such as: device type and capabilities, user agent, URL, IP address
  • Use a user’s non-precise geolocation data
  • Control the frequency of ads shown to a user.
  • Sequence the order in which ads are shown to a user.
  • Prevent an ad from serving in an unsuitable editorial (brand-unsafe) contextVendors cannot:
  • Create a personalised ads profile using this information for the selection of future ads without a separate legal basis to create a personalised ads profile.
  • N.B. Non-precise means only an approximate location involving at least a radius of 500 meters is permitted.
+Create a personalised ads profile
To create a personalised ads profile vendors can:
  • Collect information about a user, including a user's activity, interests, demographic information, or location, to create or edit a user profile for use in personalised advertising.
  • Combine this information with other information previously collected, including from across websites and apps, to create or edit a user profile for use in personalised advertising.
+Select personalised ads
To select personalised ads vendors can:
  • Select personalised ads based on a user profile or other historical user data, including a user’s prior activity, interests, visits to sites or apps, location, or demographic information.
+Create a personalised content profile
To create a personalised content profile vendors can:
  • Collect information about a user, including a user's activity, interests, visits to sites or apps, demographic information, or location, to create or edit a user profile for personalising content.
  • Combine this information with other information previously collected, including from across websites and apps, to create or edit a user profile for use in personalising content.
+Select personalised content
To select personalised content vendors can:
  • Select personalised content based on a user profile or other historical user data, including a user’s prior activity, interests, visits to sites or apps, location, or demographic information.
+Measure ad performance
To measure ad performance vendors can:
  • Measure whether and how ads were delivered to and interacted with by a user
  • Provide reporting about ads including their effectiveness and performance
  • Provide reporting about users who interacted with ads using data observed during the course of the user's interaction with that ad
  • Provide reporting to publishers about the ads displayed on their property
  • Measure whether an ad is serving in a suitable editorial environment (brand-safe) context
  • Determine the percentage of the ad that had the opportunity to be seen and the duration of that opportunity
  • Combine this information with other information previously collected, including from across websites and appsVendors cannot:
    • Apply panel- or similarly-derived audience insights data to ad measurement data without a Legal Basis to apply market research to generate audience insights (Purpose 9)
+Measure content performance
To measure ad performance vendors can: To measure content performance vendors can:
  • Measure and report on how content was delivered to and interacted with by users.
  • Provide reporting, using directly measurable or known information, about users who interacted with the content
  • Combine this information with other information previously collected, including from across websites and apps.Vendors cannot:
  • Measure whether and how ads (including native ads) were delivered to and interacted with by a user.
  • Apply panel- or similarly derived audience insights data to ad measurement data without a Legal Basis to apply market research to generate audience insights (Purpose 9)
+Apply market research to generate audience insights
To apply market research to generate audience insights vendors can:
  • Provide aggregate reporting to advertisers or their representatives about the audiences reached by their ads, through panel-based and similarly derived insights.
  • Provide aggregate reporting to publishers about the audiences that were served or interacted with content and/or ads on their property by applying panel-based and similarly derived insights.
  • Associate offline data with an online user for the purposes of market research to generate audience insights if vendors have declared to match and combine offline data sources (Feature 1)
  • Combine this information with other information previously collected including from across websites and apps. Vendors cannot:
  • Measure the performance and effectiveness of ads that a specific user was served or interacted with, without a Legal Basis to measure ad performance.
  • Measure which content a specific user was served and how they interacted with it, without a Legal Basis to measure content performance.
+Develop and improve products
To develop new products and improve products vendors can:
  • Use information to improve their existing products with new features and to develop new products
  • Create new models and algorithms through machine learningVendors cannot:
  • Conduct any other data processing operation allowed under a different purpose under this purpose

Special Purposes

+Ensure security, prevent fraud, and debug
To ensure security, prevent fraud and debug vendors can:
  • Ensure data are securely transmitted
  • Detect and prevent malicious, fraudulent, invalid, or illegal activity.
  • Ensure correct and efficient operation of systems and processes, including to monitor and enhance the performance of systems and processes engaged in permitted purposesVendors cannot:
  • Conduct any other data processing operation allowed under a different purpose under this purpose.Note: Data collected and used to ensure security, prevent fraud, and debug may include automatically-sent device characteristics for identification, precise geolocation data, and data obtained by actively scanning device characteristics for identification without separate disclosure and/or opt-in.
+Technically deliver ads or content
To deliver information and respond to technical requests vendors can:
  • Use a user’s IP address to deliver an ad over the internet
  • Respond to a user’s interaction with an ad by sending the user to a landing page
  • Use a user’s IP address to deliver content over the internet
  • Respond to a user’s interaction with content by sending the user to a landing page
  • Use information about the device type and capabilities for delivering ads or content, for example, to deliver the right size ad creative or video file in a format supported by the deviceVendors cannot:
  • Conduct any other data processing operation allowed under a different purpose under this purpose

Features

+Match and combine offline data sources
Vendors can:
  • Combine data obtained offline with data collected online in support of one or more Purposes or Special Purposes.
+Link different devices
Vendors can:
  • Deterministically determine that two or more devices belong to the same user or household
  • Probabilistically determine that two or more devices belong to the same user or household
  • Actively scan device characteristics for identification for probabilistic identification if users have allowed vendors to actively scan device characteristics for identification (Special Feature 2)
+Receive and use automatically-sent device characteristics for identification
Vendors can:
  • Create an identifier using data collected automatically from a device for specific characteristics, e.g. IP address, user-agent string.
  • Use such an identifier to attempt to re-identify a device.Vendors cannot:
  • Create an identifier using data collected via actively scanning a device for specific characteristics, e.g. installed font or screen resolution without users’ separate opt-in to actively scanning device characteristics for identification.
  • Use such an identifier to re-identify a device.

Special Features

+Use precise geolocation data
Vendors can:
  • Collect and process precise geolocation data in support of one or more purposes.N.B. Precise geolocation means that there are no restrictions on the precision of a user’s location; this can be accurate to within several meters.
+Actively scan device characteristics for identification
Vendors can:
  • Create an identifier using data collected via actively scanning a device for specific characteristics, e.g. installed fonts or screen resolution.
  • Use such an identifier to re-identify a device.